Положение о порядке рассмотрения обращений граждан

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Ha fleaaromqecxo\r coBere

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or

202-1r.

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IIIersr

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r-

TIOJIO}I(EHI{E
o nopflAr(e paccMorpeHnfl o6paqennft rpaxgan

s MEY

{O >

O6qlre rroro)fteHuq

1'1.

Pa6ora c o6pauleltrflMr rpalKAaH B MyHr{rlr4fraJrbHoM 6roAxernoM yrrpexAelvrLr
Ao[oJIHI4TenBHoro o6pasonaHl'rr  (lanee yqpexAeHl4e) ocyqecrBJlterct B coorBercrBr4rr c (De4epzurbHbrM 3aKoHoM or 02.05.2006
r' Jre 59-@3 (O roptAKe paccMorpeuu-a o6paq euuit rpaxAaH Pocczficr>
(r 4eficrnyroqefi peAaKur.rr4 @elepa,rrHoro 3aKoHa or 29.06.2010 r. J\lb 126 - @3).

l'2'
Ao

Hacrorqee dloloxeHve o noprAKe paccMorpenur o6parq ewrtir rpalxAaH n MEY
 (.qanee - llonoNenue) rpr43BaHo
o6ecue'rztr co6,rtq4enze KoHcrrrryrlr4oHHofo [paBa fpaxAaH Ha o6parqinze n
Vvpex4enuu c npeAJIolKeHI,IqMr4, 3arBJreHu.f,Mr4, xaro6anau KaK ycrHo, TaK w
IrrrcbMeHHo, KaK vIJAl4BI/,AyiuIbHo, TaK Ir KoJIJIeKTITBHo, lu6o no releQosnoft cBfl3v v

gJIeKTpoHHofi

1.3.

noqte vIHQopnraqvoHHo - TeJreKoMMyHr4KarIVosHofi cerv

ocuosHrre rroHrrr4r,

<.

lloroxenzu:
- o6paqenze) - HanpaBJreHHbre B yqpexA eavre urru
AoJIlKHocrHoMy nI4IIy [I4cbMeHHbre npeAJIo)KeHr4q, gaflBrre:gln'- vnv )KaIro6a, a rarcKe
r4crroJrb3yeMbre B Hacro-f,rueu

oopaqenne rpa)IqaH (aa-nee

ycrHoe o6paqeurae;
rlpeAJror(eHrre - peKoMeHAaIII4-[
yqpelKAeHr4r;

IpaXIiaH:/I]F'A

rro CoBeprleHcrBoBaHr4ro

- npocr6a rpDKAaHI4Ha, rz6o coo6rqeuze
o6pasoraulrv B Pocczficr, HeAocrarK"

3aflBJleHrre

AOJTXHOCTHbIX Jrrrq;

xa'no6a - npocr6a lpalKAaHI,IHa o BoccraHoBJreHzzr r4iln

o HapylreHr4r4 3aKoHa (06
puOore yqpe)K reHufl vnrr
"

3arrlr,rre

ceo6o4 I,rnrz 3aKoHH6rx r,rHTepecoB.

2,

Ae.rrreJrbHocrt4

ero HapyreHHbrx rrpaB,

ffopn4orc rprreMa o6parqeHnfi rpax4an

2'l' Ilprzeu o6palqeunfi rpanqaH K Ar4peKropy yqpe)KAeHr.u ocyruecrBrrrror
orBercrBeHHhle nI4IIa (rax, npaBl{no cexperapr), yrBep)KAeHHbre npr{Ka3oM rro

yqpe)(AeHulo, Koropble perl4crpr,rpyer rrr4cbMeHHrre o6parqeltrfl,, ycrHbre o6parqeHz-a u
HaflpaBn,lror Ant peIIIeHVrI r pa6ornI4KaM yqpe)KAeHr4lr, B KoMnereHrlzt4 Koropbrx
HaxoArrc_f, perrreHr4rr AaHHbrx o6parqenzfi

2.2. Bce

o6parqeuraa

B

.

nzcruesnofi

vrlrr4

ycruofi

Qopnae, [ocryrraroulle

yqpeXAeHI,Ie, perllcTpl4pyrorcr B XypHaJre B
AEHE I4X fIOCTYIIIIEHI/fl..

B

f
Haqalou cpoKa pacc\IoTpernrx oSpaItreHIUI CrilITaerc{ -leHb FEntu-Tparnfrr- Lrxr-\trqiSlile\l
CpOKa - JaTa HanpaB-IeHIUI IUICb\ieHHOrL-I IL_III \ r-THL-\fL-l r-rTBdli3 -ll-UI - ltr]"1il€V-t
o6parqenue.

,{rapelrop r4 orBercrBeHHhre paSormnur }rpen:eruu rfr33Ebr tr${T-mJGr]5
pa6ory ro paccvorpeHuro odpaueruu"r rpa;N-ran-

2.3.
2.4.

flpe4;roxe:akrs, 3aflBirenns rr xano6sr rparrruaH cqllTzlrorcr pa3pemeHEbDol.
paccMorpeHbr Bce nocraBneHHble Bonpocbl.

3.

Tpe6oranHfl K rrHcbMeHHoMy o6paueHf,r0, perEcTpauf,E
cpoKaM paccMorpeHrq

3.1. fpax4anun B
yKtBblBaer

E

B o6sgarelrnou [ops.ilKe

) vIufl, orrlecrBo, a rarcKe craBI4T nl4rlHyro fIoAIII4cb, Aary'

Qavrrz.nraro

3.2. B cryrrae

cBoeM rrrrcbMeHHoM o6parqennu

crE

B

rIoATBepxAeHI4e cBolrx AoBoAoB rpDI(AaHIrH
rrpr4Jraraer K nr4cbMeHHoMy o6parqenuro AoKyMeHTbI I4 MarepI,IiuIbI lIl6o I4x KorII{I4.

ueo6xoAzMocrl4

O6parqeHze, locryluBlree B yqperlcgeHr4e rro ranQopvraqlroHHblM clrcreMaM
o6qero fIoJIb3oBaHVq, fIoAJIexfl4T paccMorpeHl4lo B nop-sAKe, ycraHoBJIeHHbIM
Hacrorrur4u llo;roxeHr4eM.

3.3.

3.4.

llIacruennrre o6parqeuux,

n

Koropblx
HarrpaBr4Brrrero o6parqenne, l,r rorlTonrrft agpec,
oTBeT, He paccMaTplaBarcTc_f,

3.5.

He yKa3aHbI Qarv'uttut' rpan(AaHvHa'
[o KoropoMy AoJIxen 6urr HarlpaBneH

.

TeKcr rrr,rcbMeHHoro o6paqeHlt{ He rloAAaerct npoqreHl4ro, orBer
na o6parqeHr4e He Aaercr r4 oHo He rroAJrelrr4T paccMorpeHl4ro, o rreM B TerIeHI4e ceMI4
rurefi co AHlr perr4crpaur4r4 o6parqenua coo6uaercq fpaxAaHlrny, u.anpaBvrBllreMy
o6parqenrae, ecJrrz ero Qauulprr r4 rroqroeHfi aApec rloAAarorct fipoqreHl4lo.

B clyvae,

ecJrr4

3.6. llucrueuuoe

o6paqenue

rerreHze rpex Anefi c MoMeHTa rlocrynJleHlr-fi
IIIIIOM yrlpex(AeHus. u nepeIiaeTcfl' Ha paccMoTpeHlle

n

pefucTpl4pyeTcf, oTBeTcTBeHHhIM
pyKoBoAr4TeJrro vrrr4 rlld\y ero 3 aMeHtrcIIIeMy.

3.7. ,{zperrop oplaHll3yer pa6ory rlo
o6ecue.rueaer neo6xoAr4Mbre yciroBrrr
o6parqeHzft rpax4an.

paccMoTpeHIIIo o6paqennfi rpDKAaH,

4rx 6rrcrporo r4 eQ(percrnnHofo

paccMorpeHl4s

3.8. B

cryrrae ecJrr4 Borrpochr, $arru, r.r3JroxeHHble B nI4cbMeHHoM o6paruenvn,
Kacarorcr pa6orrr yqpeNcAeHr4r tt rpe6yror KoMr4ccl4oHHoro paccMorpeHl4t, To
rrpr4Ka3oM ArrpeKTopa VvpeN4euux co3Aaerc.f, KoMI4ccI4-f, rlo paccMorpeHl{ro
[I4cbMeHHoro o6parqenux (Nalo6rr, upe4roxeH[fi , 3asBreHut) rpaN4au.

3.9. llpe4ce4arerlr
KOM

r4 C C

rr

r4 f OTO B r4T

3

KoMI4ccI4I4 opraHl43yer pa6ory

aKJrtO rI e HIde krIrl|r IIp OTO KO JI

r rrpeAocraBrqer efo Ar4peKropy

yqpex4eHvf.

3 AC

e !.AHI4 s.

KoMI4ccI4I4. IIpe4ceAarenb
rro HToraM pa6oru KoMLIccI4I4

3.10. PerneHr4rr no p€3]-;-rbrirrsv paccvorllennq o6pamerrr x nanod -roBo-rrrct -ro
rpiDK,{aH (o6parrmnrlr'rcr c xano6of, E -rErL B trrE(xtrcaf,f, Eroprs ryonrct

rpoBepKa no Qarry Hapyremr)lffid, rrolltr{cb, (o3HaroxileD}-

.nroFrFr

3.11. Orsil Ha rrqcbMenuoe o0pauere
I,IJIPI

rc fry-

fpUnre rx)-rrrrcrrr

JIIIIIOM ETO 3AMCII'IOIIIEM.

3.12. Oreer Ha rrucbMeHrroe odpaqesre, B roM rmcrre nocryrrrnre f, rro
un$opuaquoHHbrM cr,rcreMaM o6qero [oJrb3oBaHnr, HaqpaBJrf,grcr uo no{rroBory
aApecy, yKzBaHHoMy rpDK,qaHr,rHoM.

3.13. O6rqlrft
p

cpoK paccMorpeHlrrr o6parqeHru He MolKer rrpeBrrrrrarb 30 anefi co AHfl
err{crparl[r,r frlrcBMeHHoro o6p aqeuurx.

4.

Jln.rnrrft nprreM rparqaH

H ropsAoK paccMorpeHrrfl ycrHbrx o6paulennfi

4.1.

VcrHrre o6paqeurar lpaxqaH K pyKoBoAr,rrenrc yqpenqqeHrr.f,
rpalKAaH Bo BpeM-fl lr,rqHofi Bcrpeqr4 z uo reneQony.

4.2. flpz nocrynJleHl4r4 o6paqeurafi

nocrynaror or

no releQo*.y rpaxAaHara o6rqcH-flercr roptAoK

paccMorpeHu-a o6paqenuft rpan{AaH.

4.3. B cnyvae ecJIIr I43JroxceHHbre B ycrHoM o6paqenuv npvr JrprqHoM [pr4eMe Qarrrr,
o6cro-flrerbcrBa tBJlttorcr oqeBr4AHbrMvr v ne rpe6yror AonoJrHraremnofi npoBepKl4,
orBer Ha o6parqeHl,Ie- c coruracI,rr lpax{AaHr4Ha Mo}Ker
rpr,reMa.

4.4. B

cryqae

ecJrr,r o6parqeHne

6rrrr

AaH

ycrHo B xoAe JrLIrIHoro

6ruo no reneQony u Qarrrr,

r3JrolKeHHbIe B
o6palqenuvr, He tpe6yror AorroJrHr,rrelrnofi [poBepKu, To orBer Mo]r(er 6rrrr AaH cpa3y.
Eclra AJII rloAroroBKr4 orBera rpe6yercr [poAoJrxr4TeJrbHoe BpeM-fl, pa6orHur
yqpexAeHlrti R KoropoMy aApecoBaHo o6paqeHr4e, Mo)Ker rrpeAnons{Tb eMy orBer rro
reneQony qepes orpeAeneHHrrfi nporraexyroK BpeMeHv.

4.5. Ha ycrHue o6paIqeHr,rr orBer, KaK npaBr4Jro, rae-tcs B ycrHofi Sopnre. llo
xeJIaHI4ro rpaxqaHr4Ha orBer MolKer

6rrrr

AaH B rrr4cbMeHHoft Qopue.

4.6. llucrueHHoe o6pauleuue, [pr4Hrroe B xoAe rvrrHoro rrpveMa, noAJIexI4T
perl4crpauw v

5.

paccMoTpeHr4ro B noprAKe, ycraHoBJreHHoM

Hacrorrqnu lloroxeHlteM.

AnaJrrs u o6o6ulenne pa6oru c o6pauleHrsMn rpa)KAaH

5.1. Pa6ora c o6parqeHvrflMvr lpalxAaH rroAJrexr{T o6sgaremHoMy ananvsy (aea pa:a e
roA - flHBapu, urour).
5.2.

Perueuus I4 pe3yJlbrarrr pa6orrr c o6parqeHtrflMvr rparKAaH oQopunxrorct B BI,IAe
aHaJII,ITLrqecKr{x c[paB oK t4 yrrpaBneHrrecKr4x p emenzfi .

5.3. Marepuarrr AJrf,

a:rrufir3a

v o6o6qenz.s rroAroraBnrlBzuor

c[eru.IurJlllcrbr.

r

5.4. Peylrraru aEarrBa pafolar c o@Uem'a rftt|E
ry
coBeqaHI{rIX [pII ,4rperilope ylpeqIG, r f, Ea EI(f,Inr rqFurecrrcr-ra

6.

n

Ornergrnennocrb3r
paccDrorlDenEr o6

6'1'

O6parqenur, [osryrrrtBlrme

paccMoTpeHr4ro.

B ysp€rqeme, troArexar o6r:areiuuory

6'2'

Heupanouepnufi srKir3 B npneMe wrn paccMcrpeHur{ oopaqeruu;
ryalr(Aag
BneKyr sa co6ofi orBercrBeHHocrb AonxHocrHBrx Jrlru.

7.
7.r.

KoopAnnaqrrfl

r.r

KoHTpoJrb 3a paccMorpeHrreM o6paqennfi

Koop4zHaqnx 14 KoHTpoJrb

ocyulecTBJrreTcr HerrocpeAcTBeHHO

3a

Ar4p eKTOp

paccMorpeHr4eM
OM yrrpex.q e]fIvr.

o6paqeuzfi

,{anHoe rIoJIo)I(eHI4e kIMeer HeorpaHr,rrreHnrrft cpor< 4eftcrBufl.Zgnaenenzr
BHOC'TC' B

CB-f,3I4 C KrcMCHEHPICM 14 AONOJIHCHI4EM 3AKOHO,IIATEJIbHbIX
AKTOB.

Ia

rpDKAaH

AorroJr:nelufl,


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